Does my customer need to install OrderLah?

No. They scan the QR code and the menu opens in their phone's browser. No app store, no account, no password.

You need a local network — the shop's Wi-Fi router or the hub tablet's own hotspot — because that is how phones and counter devices reach the hub. You do not need the internet for that. The internet is only required if you want customers ordering from outside the shop.

What happens if my internet goes down?

The stall keeps running. The hub is the server: it holds the menu, mints order numbers and stores every order on the tablet itself. Counter devices and customer phones on the shop's own Wi-Fi carry on as normal. Only ordering from outside the shop stops until the line is back.

Can I use more than one device?

Yes. One tablet is the hub, and other devices join it over the local network as counter, waiter, kitchen display, TV display, self-order or remote-admin devices. A device chooses its own role when it joins, so one setup code covers them all.

I also get GrabFood and Foodpanda orders. Any help there?

Delivery-platform tickets go on the same kitchen board as everything else. Point the tablet at the platform's order slip and it reads the items off it, or key one in by hand. OrderLah is not integrated with those platforms and does not connect to them.

Can it handle SST, GST, service charge and receipts?

Yes. Set your tax rate and registration number, add a service charge, and choose whether the payable total rounds to the nearest 5 cents. Receipts can be printed, shared or scanned off the screen, and an end-of-day closing screen splits the takings by payment method.

Where is my data stored?

On your hub tablet, in an encrypted local database. In the usual hawker setup no order ever reaches OrderLah. Merchants who want a server can run their own, or choose OrderLah Cloud.

Does OrderLah process payments?

No. OrderLah records how a bill was settled — cash, PayNow, card terminal, comp, partial or refund — and can show the merchant's own PayNow, DuitNow or Touch 'n Go QR on screen. The money moves through your existing arrangements; OrderLah never sits between you and your bank.

Product · Offline-first

The line went down.
Lunch did not.

Most ordering systems are a website with a shop attached. OrderLah is a shop with a website attached — the difference shows up on the day the internet goes out, which for a hawker centre, a basement kopitiam or a market pitch is not a rare day.

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What "offline" honestly means

It means the shop's own network, not no network at all. Devices need to reach each other — the shop's Wi-Fi, or the hub tablet's own hotspot — and they do not need to reach the internet. Ordering from outside the shop does need a connection, and it is off unless you switch it on.

We would rather say that plainly than let the word do more work than it can.

What keeps working

Customers ordering from the table on their own phones
The counter till, including quick add and modifiers
The kitchen queue and every status change on it
Receipt and ticket printing
Sold-out, pause ordering, and menu changes
Order acknowledgement, retries and de-duplication

Why the licence does not phone home

OrderLah licences the outlet, not the device. The hub carries the outlet's subscription and authorises every other screen itself — a counter tablet, a kitchen display, a waiter's phone all get their trust from the hub and never contact anything outside the shop. That is not an optimisation; it is what makes an internet outage survivable instead of a lockout.

And when the line comes back

Everything that happened while it was down syncs up, in order, with conflicts settled by a revision counter rather than by whoever reconnected first. Nobody has to re-key a lunch service.

Offline-first, honestly explained

Wi-Fi having a bad day?

Your stall shouldn't.

Most ordering systems are a website with your menu on it: the shop is a thin client, and when the line drops, so does lunch. OrderLah is built the other way round — your tablet is the server. It holds the menu, mints the order numbers and stores every order on the device itself.

Everything working

Customer, anywhere
Internet (optional)
Your hub tablet

Ordering from outside the shop is an extra you switch on. The hub dials out to a relay itself — no VPN, no router settings, nothing for you to keep alive.

Internet down

Internet — gone
Your hub tablet
Counter, kitchen & customer phones on the shop's own Wi-Fi

The QR at the table still opens the menu, the counter still sends orders, the kitchen board still moves, and the takings are still recorded. Only ordering from outside the shop waits for the line to come back.

Because "sorry, system down" shouldn't be part of the menu.

See it before you decide anything.

The demo is the real flow with pretend data — order from a table, watch it hit the kitchen, move it to ready. No sign-up, no email, no salesperson.

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The setup

One device runs the show.

Pick your best tablet and make it the hub. It keeps the menu, the orders and the takings. Everything else — the counter phone, the kitchen screen, the TV on the wall — joins it by scanning a QR code.

Customer scans your QR Their own phone, no app

OrderLah Hub Your tablet · the menu, the orders, the data

Counter Take orders, take payment
Kitchen display The board, at the pass
Customer display Now ready: #0086
Owner's phone Check in without standing there

They all talk over your own network — the shop's Wi-Fi router, or the hub tablet's hotspot if there isn't one. That is why a broken internet line doesn't stop service.

Pairing is a QR scan. The hub shows a code, the new device reads it, done. No IP addresses to type, no router settings to change.

Printers, if you want them. Pair a kitchen printer and test it from the hub. Plenty of stalls run on the screen alone.

Start free

Fourteen days free. No card.

Every new outlet gets a full 14-day trial — the whole product, not a cut-down version — with nothing to cancel at the end of it. What a licence costs afterwards is on the pricing page, in your own currency, taken straight from the price list checkout actually charges.

We look at how your stall actually runs before touching anything.
You get the setup that fits — QR only, counter only, or the lot.
What you tell us changes the app. That's the point of talking to us early.

Tell us about your stall and we'll show you the relevant setup. One conversation, at a time that isn't your lunch rush.

Tell us about your shop

Takes about a minute. Fields marked are required — everything else helps us skip the obvious questions.

Your name * Business / stall name *

Mobile / WhatsApp * Email (optional)

Business type Number of outlets

Where is the shop? Town or area (optional)

What are you interested in?

Anything we should know? (optional)

We use what you send here to contact you about the pilot, and nothing else. Privacy.

The line went down.Lunch did not.